Overview
All sales are final. No mid-order cancellations are allowed.
If your order arrives damaged, please submit a photo and a short video of the damage with your request within 48 hours of receiving the package. If you do not report the damage to us within this 48-hour period, we may not be able to honor your claim.
We are not responsible if a package is marked as delivered, but it is stolen, or you are unable to locate it.
Furthermore, we are not responsible for personal damages to an item. All items are personally checked over by our shipping team, and we pride ourselves on the quality of our products.
We offer a unconditional return&refund within 30 calendar days from the date of signed. The buyer must ensure that the product is in good condition with all functions normal before returning it to our warehouse address. The return shipping cost is to be borne by the buyer, and we do not refund the return shipping cost. However, if the original shipping was free, we will refund the full product cost.
By making a purchase from our website, you tacitly agree to all the above terms and conditions. If you have any objections, please refrain from making a purchase. Thank you for your understanding.
Need Help?
Contact us at support@hollowclocks.com for questions related to refunds and returns.